Cancellation and Refund Terms
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS
GENERAL:
By ordering through the website you are using, you are deemed to have accepted the pre-notification form and the distance sales contract provided to you electronically.
Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
The shipping cost of the product will be paid by the buyers.
Each purchased product will be delivered to the person and/or institution at the address indicated by the buyer, within the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete and in compliance with the specified qualities in the order, along with any warranty certificate, user manual, or similar documents.
In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the Buyer does not pay the purchase price of the product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
After the product is delivered, if it is determined that the credit card used for payment by the buyer has been used unlawfully by unauthorized persons and if the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the SELLER within 3 days at the expense of the seller.
DELIVERY OF THE PRODUCT CANNOT BE MADE WITHIN THE SPECIFIED TIME DUE TO UNFORESEEN REASONS:
If unforeseeable force majeure events occur and the product cannot be delivered within the specified period, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if payment was made in cash, the amount is refunded within 14 days from the cancellation. If payment was made by credit card and is canceled, the product price is refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the Buyer's account.
THE OBLIGATION OF THE BUYER TO INSPECT THE PRODUCT:
Before accepting delivery of the contract goods/services, the Buyer shall inspect them; damaged, broken, torn packaging, etc., will not accept the damaged and defective goods/services from the cargo company. The delivered goods/services will be deemed to be undamaged and intact. The BUYER must carefully protect the product/service after delivery. If the right of withdrawal will be exercised, the product/service must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The BUYER may exercise the right of withdrawal from the contract without any legal or criminal liability by notifying the SELLER in writing within 14 (fourteen) days from the date of delivery of the purchased product to himself or the person/institution at the address he/she has specified.
CONTACT INFORMATION FOR SENDING THE WITHDRAWAL NOTICE TO THE SELLER:
COMPANY NAME:
ADDRESS:
EMAIL:
PHONE:
FAX:
WITHDRAWAL PERIOD:
If the purchased item is a service, this 14-day period begins from the date the contract was signed. In service contracts where the service starts with the approval of the consumer before the expiration of the withdrawal period, the right of withdrawal cannot be exercised.
The expenses arising from the exercise of the right of withdrawal are borne by the SELLER.
In order to use the right of withdrawal, written notice must be sent to the SELLER by registered mail, fax, or e-mail within 14 (fourteen) days, and the product must not be used within the framework of the "Products That Cannot Be Returned" provisions specified in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to a third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. The return of orders whose invoices are issued for corporate purposes cannot be completed if the RETURN INVOICE is not issued.)
Return form, The product to be returned must be delivered complete and undamaged, along with its box, packaging, if any, and standard accessories.
RETURN CONDITIONS:
The SELLER is obliged to refund the total price to the BUYER and return the documents that put the BUYER under obligation within a maximum of 10 days from the date the withdrawal notice reaches him and to receive the product within 20 days.
If there is a decrease in the value of the product due to the fault of the BUYER or if it becomes impossible to return the product, the BUYER is obliged to compensate the damages of the SELLER in proportion to his fault. However, the BUYER is not responsible for changes and deteriorations caused by the proper use of the product or service within the withdrawal period.
If the limit amount of the campaign issued by the SELLER falls below the campaign, the amount of the discount enjoyed within the scope of the campaign is canceled.
PRODUCTS THAT CANNOT BE RETURNED:
Products that are prepared according to the consumer's request or explicitly his personal needs, and that are not suitable for return, underwear bottom parts, swimsuit and bikini bottoms, makeup materials, disposable products, products with a risk of rapid deterioration or an expiration date, products that are not suitable for return due to health and hygiene reasons when their packaging is opened by the BUYER after delivery, mixed with other products after delivery and cannot be separated naturally, except for those provided under the subscription agreement, periodicals such as newspapers and magazines, goods that are instantly delivered in electronic environment or delivered to the consumer instantly, CDs, DVDs, VCDs, software programs, data storage devices, computer consumables, The return of books, digital content, software programs, data recording, and data storage devices, computer consumables, and stationery materials (toner, cartridge, ribbon, etc.) whose packaging has been opened by the BUYER is not possible according to the Regulation. In addition, the right of withdrawal cannot be exercised for services started with the consumer's approval before the expiration of the withdrawal period.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and tapes, as well as stationery consumables (toner, cartridge, ribbon, etc.), can be returned only if their packaging is unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
In case the BUYER defaults on the payments made by credit card, the BUYER accepts, declares, and undertakes that he/she will pay interest in accordance with the credit card agreement between him/her and the cardholder bank and be liable to the bank; In this case, the relevant bank may resort to legal remedies; the BUYER will be responsible for the damages and losses incurred by the SELLER due to the Buyer's delay in fulfilling his/her debt